Refund policy

Returns and cancellations

You have the right to cancel an online order within 14 days of receiving it. To exercise this right, contact us within 14 days of delivery. After notifying us, you then have a further 14 days to return the item.

Return condition

Items may be tried on only as you would in a shop. They must be returned unworn, clean and undamaged, with the original tags and labels attached where possible. We may make a reasonable deduction from the refund if handling beyond what is necessary to establish the nature, characteristics or fit of the item has reduced its value.

How to request a return

Contact us using the store contact details and include your order number and reason for return. We will provide the return instructions and return address. Please do not send an item back before receiving those instructions.

Return postage

You are responsible for return postage for a change-of-mind return. We recommend using a tracked service and retaining proof of postage. If an item is faulty, damaged on arrival, not as described, or we sent the wrong item, contact us promptly and we will cover the reasonable return cost.

Refunds

For a full-order cancellation, we will refund the item price and the cost of our standard outbound delivery. Any extra amount paid for an enhanced delivery service is not refundable. We will issue the refund to the original payment method within 14 days of receiving the returned goods, or within 14 days of receiving evidence that they were sent back, whichever is earlier. Your bank or payment provider may take additional time to display the refund.

Exchanges

If you need another size or colour, request a return and place a new order, subject to availability.

Faulty goods

Nothing in this policy affects your statutory rights where goods are faulty, not as described or otherwise do not conform to the contract.